Designed Wellbeing respects your privacy and takes the confidentiality and security of your personal and health information seriously.

This Privacy Policy explains how I collect, use, store and protect your information. Designed Wellbeing handles personal and health information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.

Information I collect

I may collect information such as:

• your name and contact details

• your date of birth and other identifying information

• information about your health, injuries, symptoms and medical history

• information relating to your assessment, treatment and rehabilitation

• ACC claim and treatment information, where applicable

• appointment and billing information

• information you provide when contacting me by phone, email, through the website or by other means.

I only collect information that is reasonably necessary to provide and manage your care and run the practice.

How I use your information

I may use your information to:

• provide assessment, treatment and rehabilitation

• manage appointments and communicate with you

• process payments and invoices

• manage ACC claims and funding

• maintain accurate clinical records

• communicate with other health professionals involved in your care, where appropriate and permitted

• meet my legal, professional and regulatory obligations

• improve the administration and services of Designed Wellbeing.

I will generally use your information for the purpose for which it was collected, or for another purpose permitted by law.

Where your information is stored

Most clinical and appointment information is stored in Cliniko, my practice management system. ACC-related information may be processed through SubmitKit for ACC claims and billing. Financial and invoicing information is managed through Xero.

I may also access or store relevant business information on my work iPad or computer.

I take reasonable steps to ensure that information held by Designed Wellbeing and the service providers I use is protected from loss, unauthorised access, use, modification or disclosure.

Some information may be stored or processed outside New Zealand. Where this occurs, I take reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements.

Sharing your information

Your information is treated as confidential.

Where appropriate, I may share relevant information with:

• ACC, where required for an ACC claim or related service

• your GP, specialist or another health professional involved in your care, where appropriate and permitted

• service providers such as Cliniko, SubmitKit and Xero, where necessary to provide their services

• other organisations where you have authorised the disclosure

• government agencies or other parties where disclosure is required or permitted by law.

I will not sell your personal or health information.

Website information

The website may collect limited technical information, such as your browser type, device and pages visited. Cookies or similar technologies may be used for essential website functions.

If you contact me through the website, email or another online service, I will use the information you provide to respond to your enquiry and, where relevant, arrange or provide services.

Please avoid including sensitive health information in a general website enquiry unless it is necessary.

Your rights

You have the right to request access to the personal and health information Designed Wellbeing holds about you.

You may also ask for your information to be corrected if you believe it is inaccurate, incomplete or out of date.

I may need to confirm your identity before providing access to your information.

Privacy concerns

If you have a question or concern about how your information has been handled, please contact me in the first instance so I can try to resolve it.

You also have the right to make a complaint to the Office of the Privacy Commissioner if you believe your privacy has been interfered with.

Contact

Designed Wellbeing

Stephen Heron

Physiotherapist · Founder

For privacy enquiries, please use the contact details provided on this website.

Changes to this policy

This Privacy Policy may be updated from time to time. The current version will be published on this website.