Cancellation policy

I understand that sometimes there is a need to cancel or reschedule an appointment, and I’m happy for you to change your appointment when needed. However, late cancellations and missed appointments affect my ability to offer that time to someone else.

For this reason, I ask for a minimum of 24 hours’ notice when cancelling or rescheduling an appointment.

A $50 late cancellation fee may apply where less than 24 hours’ notice is given.

A full appointment fee applies to appointments that are not attended.

The cancellation policy applies even if a courtesy reminder email or text has not been received from Designed Wellbeing.

In exceptional circumstances, I may choose to waive a cancellation fee at my discretion.

Payment

Payment is expected at the time of your appointment or within the timeframe specified on your invoice.

You are responsible for any private fees, ACC co-payments, or other charges associated with your treatment.

ACC coverage does not necessarily mean that there is no cost to you. If ACC declines cover, a service falls outside ACC funding criteria, or a private fee applies, the applicable amount remains your responsibility.

If an outstanding account requires referral to a debt recovery service, you will be responsible for reasonable recovery costs, including legal and court fees, to the extent permitted by law.

ACC

Where treatment is provided under an ACC claim, information required to manage and process that claim may be provided to ACC in accordance with the requirements of the ACC scheme and applicable privacy legislation.

You remain responsible for providing accurate information and notifying Designed Wellbeing of any changes to your ACC claim or circumstances that may affect funding.

Consent to assessment and treatment

Before treatment, I will explain the assessment or treatment I am proposing and answer any questions you may have.

By proceeding with an appointment, you consent to assessment and treatment by Designed Wellbeing. You have the right to ask questions, decline any part of your treatment, or withdraw your consent at any time.

You are also welcome to seek a second opinion or ask to be referred to another health professional where appropriate.

Communication

I may use your contact details to communicate with you about appointments, treatment, exercises, invoices and other matters relating to your care.

This may include communication by phone, email or text message.

While I take reasonable care when communicating electronically, electronic communication cannot be guaranteed to be completely secure. Please avoid sending highly sensitive information by email or text unless requested.

Privacy and health information

Designed Wellbeing collects and manages personal and health information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.

Further information about how your information is collected, used, stored and shared is provided in the Designed Wellbeing Privacy Policy.

Website information

Information provided on this website is intended for general educational purposes and should not be considered a substitute for an individual assessment or professional medical advice.

Information on this website is not intended to diagnose, treat or prevent any specific condition.

If you have concerns about an injury or health condition, please seek appropriate professional assessment.

Website content

The content, text, imagery, branding and materials on this website are owned by Designed Wellbeing or are used with permission.

You may view and use the information for your own personal, non-commercial purposes, but may not reproduce, distribute or commercially use the content without permission.

Changes to these terms

Designed Wellbeing may update these terms from time to time. The current version published on this website will apply to future appointments and services.

New Zealand law

These terms and conditions are governed by the laws of New Zealand.